Frequently Asked Questions
1
Who is RopeDocs for?
RopeDocs is designed for rope access companies and any organization that performs work at height. While it was built with rope access in mind, any company that needs digital safety documentation or field reporting can use RopeDocs.
2
How often is RopeDocs updated?
We regularly release updates that include improvements, new features, and bug fixes.
3
Is there a free trial?
Yes. Every new account includes a 7 day free trial so you can explore RopeDocs before subscribing.
4
Do I need a credit card to start my free trial?
No. We've now made it even easier to try RopeDocs. You no longer need a credit card to start your 7-day free trial. Simply create your company account and enjoy full access to RopeDocs for 7 days. If you decide it's the right fit for your team, you can choose a subscription before your trial ends.
5
Can I cancel anytime?
Yes. You can cancel your subscription according to your plan's terms.
6
Can I use RopeDocs on a computer?
Yes. Administrators can manage their company through the web portal, while field users can complete forms using the mobile app.
7
How do I edit my company information?
Company information can be updated through the RopeDocs Web Portal. Sign in to your company account, navigate to Company Settings, make the required changes, and save your updates. https://company.ropedocs.com/login
8
What happens if I lose service while working?
Your work is saved on your device. Once you're back online, your data and PDFs can be synchronized.
9
How do I add a Field User?
Field Users must be added through the RopeDocs Web Portal. Sign in to your company account, navigate to Field Users, select Add Field User, enter the required information, assign permissions, and send the invitation. Once the invitation is accepted, the user can sign in to the RopeDocs mobile app and begin completing forms.
10
What's the difference between an Employee and a Field User?
An Employee stores worker information, certifications, and training records. A Field User is someone who logs into the app to complete forms.
11
Where are completed reports stored?
Reports are securely stored within your RopeDocs account and can be downloaded as PDFs at any time.
12
Can I email reports directly from the app?
Yes. Completed reports can be shared directly from RopeDocs.
13
Does RopeDocs provide OSHA or OHS compliance?
RopeDocs helps organize and document safety information, but compliance depends on how your company uses the software and follows applicable regulations.
14
Where can I manage my subscription?
Subscription details, billing information, and payment methods can be managed through the RopeDocs Web Portal under Subscriptions.
15
Are my forms and company data private?
Yes. RopeDocs is designed so that each company's data is isolated from other organizations. Only authorized users within your company can access your forms, employee records, and documents.
16
How do I report a bug or request a feature?
We're always looking for ways to improve RopeDocs and welcome your feedback. You can contact our support team directly through our website or contact us at support@ropedocs.com
17
Do you offer customer support?
Yes. Our team is available to assist with setup, troubleshooting, and questions.